Refund Policy
Refund Policy
At SoothSpa, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a simple and hassle-free refund process.
30 Days Money Back Guarantee
If you try our product and feel it doesn’t meet your expectations, you can request a refund within 30 days.
We only ask that a small transport/processing fee be applied to cover return handling.
No stress, no hard feelings — your satisfaction comes first.
Conditions for Refunds
We want you to feel completely comfortable shopping with us. If you ever need to return a product, no worries — we’re here to help.
To keep everything smooth and fair:
- Please send the item back in its original condition, including all accessories and packaging.
- Return shipping is covered by the customer unless the item arrives damaged or defective — in that case, we’ll take full responsibility.
- Once your return reaches us, our team will give it a quick check and issue your refund to the original payment method right away.
If you have any questions at all, just reach out — we’re always happy to assis
Damaged or Defective Items
If your product arrives damaged or faulty, please contact us immediately at hello@soothspa.com or call +65 80980636 with photos, and we’ll arrange a replacement or full refund at no cost to you.
How to Request a Refund
To initiate a return or refund, please email us at hello@soothspa.com or contact us by phone at +65 80980636 with your order number and details. Our team will guide you through the next steps.