Refund Policy

Refund Policy

At SoothSpa, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a simple and hassle-free refund process.

30-Day Money Back Guarantee

You can return your SoothSpa Ultimate Comfort Neck Massager within 30 days of delivery for a full refund if it does not meet your expectations.

Conditions for Refunds

  • The item must be returned in its original condition, with all accessories and packaging.

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

  • Refunds will be issued to your original payment method once we receive and inspect the returned product.

Damaged or Defective Items

If your product arrives damaged or faulty, please contact us immediately at [your support email] with photos, and we’ll arrange a replacement or full refund at no cost to you.

How to Request a Refund

To initiate a return or refund, please email us at [your support email] with your order number and details. Our team will guide you through the next steps.